These Terms of Service apply to use of the Nala Chiropractic website. They do not replace any separate patient consent forms, treatment agreements, appointment terms, or other documents provided to patients.
1. About These Terms
These Terms of Service govern your use of the Nala Chiropractic website and the information and services made available through it. By using this website, you agree to comply with these terms. If you do not agree with them, please do not use the website.
2. Website Information
The content on this website is provided for general information. We take reasonable care to keep information accurate and current, but we do not guarantee that every item of information is complete, accurate, or up to date at all times.
3. Health and Chiropractic Information
Information published on this website is not a substitute for individual professional healthcare advice, diagnosis, or treatment. Chiropractic care and treatment recommendations are based on individual circumstances and may differ between patients.
If you have a medical emergency or believe you require urgent medical attention, you should contact the appropriate emergency or healthcare service rather than relying on information provided through this website.
4. Appointments and Booking Requests
Appointment requests submitted through the website are requests only and do not necessarily constitute a confirmed appointment. An appointment is confirmed only when Nala Chiropractic or an authorised representative confirms the booking.
You are responsible for providing accurate contact information when making an enquiry or requesting an appointment.
5. Cancellations and Rescheduling
If you need to cancel or reschedule an appointment, please contact the clinic as soon as reasonably possible.
Any applicable cancellation, missed appointment, or late cancellation charges will be communicated to you as part of the clinic's appointment arrangements and will be subject to applicable consumer law.
6. Fees and Payments
Fees for consultations and services will be communicated by the clinic or made available through the relevant booking or payment process.
Where payment is required, you agree to pay the applicable charges in accordance with the payment terms communicated to you. Nothing in these terms limits your statutory consumer rights.
7. Patient Responsibilities
Patients are expected to provide information that is accurate and relevant to their care, including information about existing health conditions, medication, allergies, previous treatment, and other matters that may reasonably affect clinical assessment or treatment.
You should inform the clinic if your circumstances change or if you have concerns about your care.
8. Patient Relationship
Submitting an enquiry or appointment request through this website does not, by itself, create a chiropractor-patient relationship. A professional relationship is established in accordance with the clinic's applicable professional and clinical processes.
9. Website Availability
We aim to keep the website available and functioning properly, but we do not guarantee uninterrupted or error-free access. We may modify, suspend, or discontinue any part of the website where reasonably necessary.
10. Intellectual Property
Unless otherwise stated, the website design, branding, text, graphics, images, logos, and other content are owned by or licensed to Nala Chiropractic or the relevant rights holder.
You may view the website for personal, non-commercial purposes. You must not reproduce, modify, distribute, republish, or commercially exploit website content without appropriate permission.
11. User Submissions
If you submit information, messages, reviews, or other content through the website, you agree that the information you provide is accurate and that you have the right to provide it.
You must not submit unlawful, abusive, defamatory, misleading, or malicious content or attempt to interfere with the operation or security of the website.
12. External Links
The website may contain links to third-party websites or services. These links are provided for convenience and do not necessarily imply endorsement. Nala Chiropractic is not responsible for the availability, content, security, or privacy practices of third-party websites.
13. Limitation of Liability
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.
Subject to the above, and to the extent permitted by law, Nala Chiropractic will not be responsible for losses arising solely from reliance on general website information, temporary website unavailability, third-party websites, or events outside our reasonable control.
14. Consumer Rights
Nothing in these Terms of Service is intended to restrict or exclude any statutory rights or protections you may have under applicable UK consumer law.
15. Privacy
Your use of this website may involve the collection and processing of personal data. Please read our Privacy Policy for information about how we collect, use, and protect personal data.
16. Complaints
If you have a complaint about your experience, appointment, treatment, or services, please follow our Complaints Procedure.
17. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes in our services, website, or legal requirements. The updated version will be published on this page with a revised date.
18. Governing Law and Jurisdiction
These Terms of Service are governed by the laws of England and Wales, unless applicable mandatory consumer protection law provides otherwise.
Subject to applicable consumer rights, the courts of England and Wales will have jurisdiction over disputes arising in connection with these terms.
19. Contact Us
If you have questions about these Terms of Service, please contact Nala Chiropractic using the contact details available on our main website.